Shipments and returns

Your pack shipment

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via FedEx International Economy®Time or UPS Worldwide Saver-definite delivery typically in 2–5 business days Monday–Friday, with Saturday delivery available in countries where Saturday is a regular business day. If you prefer delivery by other couriers  please contact us before making a payment. Whichever shipment choice you make, we will provide you with a link to track your package online.  Track your package now

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but very special care is taken to protect all of our products.

Boxes are amply sized and your items are well-protected.

Customs Duties

There are no customs duties to be paid when buying goods coming from within the European Union.

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances FedEx is required to pay certain duties and taxes, in advance, on a customer's behalf. For instance, FedEx may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, FedEx will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes.